Privacy Policy
How NEB Compute collects, uses, stores, and protects your personal information.
This Privacy Policy explains how NEB Compute, the trading name of Nebula Data Pty Ltd ("Nebula Data", "we", "our", or "us"), collects, uses, stores, and protects your personal information.
We are committed to protecting your privacy and handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using our website or engaging with our services, you agree to the collection and use of your information as described in this Privacy Policy.
1. Who We Are
NEB Compute is the trading name of Nebula Data Pty Ltd, an Australian technology company providing:
- GPU Compute Services
- AI Infrastructure Solutions
- Cloud Infrastructure
- High Performance Computing (HPC)
- AI Platform Deployment
- Data Centre & Colocation Solutions
- Infrastructure Consulting
- Managed Enterprise Infrastructure Services
2. Information We Collect
We may collect the following types of information.
Personal Information
- Name
- Company name
- Job title
- Email address
- Telephone number
- Business address
Business Information
- Organisation details
- Industry
- Intended workload
- Infrastructure requirements
- GPU capacity enquiries
- Technical requirements
- Service requests
Technical Information
When you visit our website, we may automatically collect:
- IP address
- Browser type
- Device information
- Operating system
- Website usage statistics
- Pages visited
- Referral source
- Cookies and analytics information
3. How We Collect Information
Information may be collected when you:
- Submit an enquiry
- Contact us by email
- Request a quotation
- Complete online forms
- Register for updates
- Attend meetings or events
- Engage with our sales team
- Use our website
- Enter into a commercial agreement
4. How We Use Your Information
We use your information to:
- Respond to enquiries
- Prepare quotations and proposals
- Deliver infrastructure services
- Manage customer relationships
- Provide technical support
- Improve our products and services
- Verify customer identity where required
- Meet legal and regulatory obligations
- Communicate important service updates
- Protect the security of our systems
We do not sell your personal information.
5. AI Infrastructure & Customer Data
NEB Compute provides infrastructure services.
Unless expressly agreed in writing:
- We do not claim ownership of customer data.
- Customer AI models, datasets, prompts, source code, and intellectual property remain the property of the customer.
- We do not access customer workloads except where necessary to provide technical support or where authorised by the customer.
- Customer information is treated as confidential.
Where separate service agreements or Non-Disclosure Agreements (NDAs) exist, those agreements will prevail.
6. Cookies
Our website may use cookies and similar technologies to:
- Improve website functionality
- Analyse website traffic
- Remember user preferences
- Improve user experience
You may disable cookies through your browser settings; however, certain website functions may not operate correctly.
7. Third-Party Services
We may use trusted third-party providers to operate our business, including:
- Cloud hosting providers
- Data centre operators
- CRM platforms
- Analytics providers
- Email service providers
- Payment providers
- Communication platforms
These providers may process information only as necessary to provide their services.
8. International Data Transfers
Some of our service providers, infrastructure partners, or cloud platforms may be located outside Australia.
Where personal information is transferred internationally, we take reasonable steps to ensure appropriate safeguards are in place.
9. Data Security
We implement commercially reasonable technical and organisational measures to protect information against unauthorised access, disclosure, loss, misuse, alteration, and destruction.
These measures may include:
- Access controls
- Multi-factor authentication
- Encryption where appropriate
- Network security controls
- Secure data centre environments
- Regular monitoring
No method of electronic transmission or storage can be guaranteed to be completely secure.
10. Data Retention
We retain personal information only for as long as reasonably necessary:
- to provide our services;
- to comply with legal obligations;
- to resolve disputes;
- to enforce contractual rights.
Information that is no longer required may be securely deleted or anonymised.
11. Marketing Communications
We may occasionally send information regarding:
- Service updates
- Infrastructure availability
- Product announcements
- Industry events
- Company news
You may unsubscribe from marketing communications at any time.
12. Your Rights
Subject to applicable law, you may request to:
- access your personal information;
- correct inaccurate information;
- update your information;
- request deletion where legally permitted;
- withdraw consent where applicable.
Requests should be directed to the contact details below.
13. Third-Party Websites
Our website may contain links to external websites.
We are not responsible for the privacy practices or content of third-party websites.
14. Changes to this Privacy Policy
We may update this Privacy Policy from time to time.
The latest version will always be available on our website.
Your continued use of our website constitutes acceptance of any updated Privacy Policy.
15. Contact Us
For questions regarding this Privacy Policy or your personal information, please contact:
NEB Compute
Trading Name of Nebula Data Pty Ltd
Email: info@nebcompute.com.au
Australia